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What is PanConnect Self-Service?

PanConnect Self-Service brings an integrated web & mobile experience directly to your end customers. It enables them to access their account information, pay bills, check statements, open issues, access and fill out forms, access information and documents, discover upcoming events in the local area, and much more.

The product has first class re-styling capabilities, so you can make it suit your corporate colour palette and branding. The mobile apps' name, icon, colour scheme and other graphics can also be rebranded. You will have your own branded set of app store links on iTunes, Google Play Store and Windows Store.

Offering a digital self-service portal is in many end customers' eyes an essential part of delivering a quality customer experience. PanConnect Self-Service will ensure you deliver that experience.

Benefits

Customer Experience
PanConnect Self-Service gives your end customers the tools to get their task done with the minimum of fuss and hassle. Frequent tasks like checking account balances, interacting with your servicing departments, become less time consuming and more rewarding.
Quality & Flexible
Superior design and quality has resulted in a product that is years ahead of the competition. Available as a standalone or embedded web app and on all major mobile phone & tablet platforms.
Integrate Everything
We can integrate with any database or back-office system using a variety of technologies and file formats. Even for systems that do not expose anything more than just a human user interface, our special MacroPilot tool can take the chair and interact with the user interface in an automated scripted fashion.
Mobilise Your Data
Our system is extremely effective at extracting your line of business data from your existing databases and back-office systems. It can transform this data into feature panels that are optimised for web and mobile-optimised presentation; interactive and easy to use.
Highly Secure
Our system takes security very seriously. It uses a 2048-bit RSA encryption for all communications.
Highly Adaptive
The web and mobile app is designed to be both modern and familiar to use, just like any other top-class self-service portal. Most new users are up to speed within just a few seconds.

Integration

Data sources

PanConnect can pull your master data from almost any source, including:

  • ODBC-compatible databases like MSSQL, SQLite, MySQL, PostgreSQL, Progress, Ingres, and hundreds more.
  • XML, JSON, CSV files
  • Excel spreadsheets & Access databases
  • REST and SOAP web services
  • E-mail
  • PDF files including “contiguous print runs” with intelligent pattern-matching page splitting.

Special integrations

We've created some bespoke integration modules for certain third-party systems and markets to save you time, including:

  • Social Housing databases: Capita, Civica, Northgate, Orchard and many more.
  • Electronic document stores: Capita Swordfish, Azure DocumentDB, Amazon Web Services, Sharepoint and more.
  • Our MacroPilot tool, a screen oriented macro engine, that can replicate the actions of a human; for those trickiest of systems that lack any integration points.

Encrypted, efficient, fault tolerant

Our integration toolset was designed from the outset to be highly secure, efficient and reliable.

All communications between your on-premise servers and our servers (if you host with us) are conducted across a highly reliable messaging service bus that is 2048-bit SSL secured. Everything is also highly compressed to save bandwidth.